Thanks for sharing the exact error, CR admin.
I'm here to help you send the direct deposit paychecks.
First, may I ask the troubleshooting steps you've performed with the payroll representative? Knowing so will help us isolate the problem. Meanwhile, I can share some recommended steps that can help you fix this error.
First, you'll want to log in as an Admin in QuickBooks and switch to single user mode. Just click File at the top menu bar and select Switch to Single-user Mode.
Next, make sure that there are no special characters or double-spaces from the Employee Information screen. Then, ensure that there no blank employees in the Employee List.
To review this, please follow these steps:
- Select Employees at the top menu bar, then choose Employee Center.
- Double-click the employee's name and check the information.
- Click OK.
Updating QuickBooks Desktop to the latest release and downloading the latest payroll updates can usually resolve this error.
Then send a zero payroll to check the payroll connection.
These articles will provide you with more insights on how to resolve the error:
That's it. Please let me know the results after trying the steps above. I'll be here to help if you have any follow-up questions. Have a good one.
