Employees and payroll
I appreciate you following up on this thread, Costless Carpet.
We're receiving reports that other users are getting this issue as well. We would like to inform you that this has already been escalated to our Payroll Team. While they do, I would advise you to get in touch with our QuickBooks Desktop Support.
This way our engineers can add your account information to the list of affected users and attach your case to the ongoing investigation (INV-40195.). Any progress will be communicated via email.
For now, this is currently working as designed based on changes to the W4.
Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays. Here's how to contact us:
- Go to https://quickbooks.intuit.com/learn-support/en-us/contact.
- Choose your QuickBooks Product.
- Select your QuickBooks version.
- Give a brief description of your issue and click Continue.
- Then choose a way to connect.
For your payroll preferences, you can always visit this write-up: Set Preferences for Payroll. This will provide you steps on where you can change the settings for your pay stubs and vouchers in QuickBooks Desktop.
Please extend your patience while we're working on the permanent fix. If you have other QuickBooks concerns, you can always leave a reply below and I'd be glad to answer them for you. Have a great rest of your day!
