Employees and payroll
Hello there, @ShaneMiller.
For billing issues, we have a specific department that can assist and handle them for you. With that, I suggest contacting our support team to pull up your account and check in detail. This way, we'll be able to figure out why your credit card was billed $509.55 for Intuit QuickBooks Payroll Annual Subscription when already signed up for monthly per employee.
It could be that changes in your billing were not changed yet. That's why you're still billed for an annual subscription. Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu.
Alternatively, you can also press F1 on your keyboard to bring up the same Help panel. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
Another way to contact our support team is by following the steps below.
- Go to this link: Contact Us.
- Choose your country and QuickBooks Desktop.
- Enter a short description of your concern.
- Click Search.
To know more about your payroll subscription details (type, renewal date, and price), you can check the articles below:
- QuickBooks Payroll Services and Features for QuickBooks Desktop.
- Manage your QuickBooks Desktop subscriptions and services.
Please let me know if you have other questions soon. Take care always and stay safe.
