Employees and payroll
Welcome to the Community, dubbya. I can certainly understand where you're coming from and want to make sure you get on the right track with this.
Since it sounds like there's multiple accounts for your company, and you're saying this is causing billing issues, I'd recommend continuing to get in touch with our Customer Care team to look into it with them. They'll be able to pull up your account in a secure environment and conduct further research into why there's multiple names/addresses on file.
You can reach them while using QuickBooks.
Here's how:
- In the top menu bar, go to Help, then QuickBooks Desktop Help.
- Click Contact Us.
- Enter a brief description of your issue in our Ask a question (or tell us what's wrong) field.
- Press Continue.
- Select We’ll contact you for a callback or Message Us to start an instant messaging session.
Be sure to review their support hours so you'll know when agents are available.
Once you've identified what's causing it with a support agent, they'll be able to go over what your options are moving forward.
If there's any questions, I'm just a post away. Have a lovely day!
