jsc4
Level 1

Employees and payroll

I'm having a similar issue where qbo is withdrawing a direct deposit from the correct bank account but posting the paycheck into an account called "business checking".  Therefore i'm unable to match the bank transaction to the paycheck because the paycheck is in a separate checking account.  My payroll bank settings are set up for the correct bank account.  I've called the help line 4 separate times.  Each time I've gotten bounced from quickbooks payroll team to accounting team saying that since the direct deposit is working, it's an account problem.  Accounting team is saying payroll is exporting to the wrong account so it's a payroll problem.  Ive spent a cumulative total of approx 6 hours on the phone with quickbooks help and i'm still not getting anywhere.  I'm getting wildly different solutions and none are working.  Please advise on how best to proceed.