Employees and payroll

Hello, DB. 

I appreciate your time to reach out to our support agents and doing what you can to turn off the setting. I'll hop aboard and give a couple of solutions to help you turn off the direct deposit feature. 

Have you tried turning on the Manual Payroll setting? If not, you'll want to go to the Preferences and tick the box. Here's how: 

1. Go to the Edit menu, then select Preferences.
2. Click the Payroll & Employees tab. 
3. Go to Company Preferences.
4. Check Manual Payroll.
5. Click OK. 

Take note that turning on this feature will require you to enter and calculate those payroll taxes, and file the forms manually. 

More details about the payroll preferences can be found here: 

• Set Preferences for Payroll
• Set up manual payroll without a subscription in QuickBooks Desktop

If you haven't done it yet, you can also uncheck the Use Direct Deposit box on the Preview Paycheck screen (when running payroll). 

If QuickBooks still prompts you to do the Direct Deposit (or if you're encounter the same issue as MMTNewco), I would recommend giving our support agents a chance again. They can securely pull up your account and fix what's preventing you from doing the manual payroll. 

Instead of chat, you'll want to select the phone option instead. In case you need help, here are the steps: 

1. Press F1 to open the Help window. 
2. Click the Contact Us button at the bottom. 
3. In the box, type something like "Turn off Direct Deposit only." 
4. Hit Continue. 
5. Choose Get a callback or the phone option. 

If you need help checking your current payroll liabilities, this article will guide you through the process: Run payroll liability balances report. 

Do you have any other concerns with your payroll account? Let me hear your thoughts and I'll help you out. I can also help you with any other processes in QuickBooks.