Appreciate the updates you shared, @Precision Bookkeping. I want to ensure you're able to complete the employee information.
Since the error message still prompts even after following the suggestion shared above, it's best to contact our Payroll Care Team. With the tools available for our support online, a specialist can securely pull up your account and why this unexpected problem is happening.
To do so, you'll want to reach out to our Customer Care Support during business hours from 6 AM - 6 PM PT by following the steps below:
- Go to Help.
- Select Search.
- Click Contact Us.
- Enter a few words describing the problem at hand in the What can we help you with? field.
- Choose Chat with us or Have us call you.
While working with your account and payroll transactions, here are the most common articles to use as your guide: Help Articles for QuickBooks Online Payroll.
Know that you can always leave a reply below if there's anything else that I can help you with. I'll surely be around, ready to lend a hand. Stay safe!
