I have more information to share about this error, Elaine.
I can see that our engineers logged an investigation about this issue when logging in to QuickBooks Workforce. This means that they're already working on determining the cause of the error and resolving it at the same time.
Please contact our payroll support team about this issue. They will be adding your name to the list of affected users. Once added, you'll be notified as soon as the issue is resolved. Here's how to reach out to them:
- Click the Help menu in the upper-right hand corner of your QBO account.
- Type in "Talk to a human" in the chatbox, then press Enter.
- Select Get help from a human.
- Click Chat with us or Have us call you.
You can also reach out to the chat support for QuickBooks Workforce using this link: chat with us.
Do you need more references when preparing your tax forms? Feel free to open and save these articles in case you might need them:
And as always, post more questions in the Community if you need anything else. We'll make sure they're all sorted out.
