Hi Charles,
Thanks for reaching out but this has nothing to do with high call volumes. I am speaking to at minimum 5 representatives each week and they cannot assist me because they can't do anything on their end or it has to be handling by the risk department - however there is no way to contact them directly.
This issue cannot be handled by an article. I need to speak to someone directly but no one will call me back or email me (which they say someone will in 24hrs, which they don't)
