Linda S
Level 4

Employees and payroll

I have the same question and am not using the app to enter time into QBDT Timesheets. For most of my Service items it enters the Payroll Item of Hourly. For one Service Item, it changes the Payroll Item to Preferred Overtime. Why? That particular Payroll Item has even been made Inactive. I can't see a field in Edit Service Item or Edit Payroll Item that would control this.

In the past, I've had it "remember" the last Payroll Item I used (like Vacation) but then once I change it back to Hourly, it "remembers" that. I've been manually changing this particular Payroll Item for over a month, so I'm not sure what's going on.... An answer here rather than pointing us to contact support would be great and help many people at once.