Hi, @Linda S and @BJS.
I know this seems uneasy, especially when getting an unexpected system behavior while using the software. Cheer up, let's run some troubleshooting steps to isolate and fix this in no time.
I also find this peculiar since QuickBooks remembers the Payroll Item you used and automatically fills in hourly the last time and changes to Preferred overtime (that is an inactive payroll item). In this case, let's re-sort your lists to remove this system issue.
- From the Lists menu, select Items.
- Select the All Names checkbox.
- Select Edit at the top left of QuickBooks.
- Select Re-sort List.
- Select OK.
Then you can check and change the service item, it should not change to the Preferred Overtime payroll item. If it persists, I recommend Rebuilding and Verifying your data. This way, the system will find errors and then QuickBooks will resolve and eliminate these from the company file.
After this process, ensure to close and reopen QuickBooks to test if the hurdle will still exist after doing these troubleshooting steps.
Please let me know how it goes. If you have additional questions, feel free to place a comment. I'm always here to assist you. Keep safe and more power to your business.
