I don't think the support team cares beyond doing the bare minimum in posting a response. Just realize it's up to you to post a response with a solution that is going to help other people. In my case, I've been told I have to wait three to five days while billing decides if I'm elgible for a full refund. I was so mad. I yelled and cussed at customer service because I could have used that money towards paying my bills or someone else to help cleaning up my financial information that would do their job. I'm calling again because I'm getting my money. Don't ever use live book keeping with quickbooks. Just use their software to manage your financial information. Hire a cpa or bank accountant in your area if you feel you need assistance with your finances.
