Hey there, @Sam331.
Thanks for chiming in on this thread. Allow me to point you in the right direction to get this problem handled.
If none of the steps above worked for you, I suggest reaching out to our Customer Support Team for further assistance with your account. They have other advanced tools to take a closer look at the situation. Here's how:
- Go to the Help menu.
- Click the QuickBooks Desktop Help option.
- Press the Contact Us hyperlink.
- Enter your question and hit Let's talk.
- Scroll down and choose to Get a callback.
It's that easy!
Keep us updated on how the call goes. It's my priority that you're able process your payroll. Have a splendid weekend!
