northernplumbing
Level 2
‎June 23, 2022 12:14 PM

How can I change EI Factor for reduced rate?

We were awarded Reduced EI Rate from CRA and I do not know where it can be adjusted. I am new to QBO.
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Amanda-B
QuickBooks Team
QuickBooks Team
‎June 23, 2022 03:07 PM

Employees & Payroll

Hey there northernplumbing,

 

It's always great to see a new face in the Community! Thanks for reaching out to us here. It's vital that you're able to adjust the EI contributions in QuickBooks Online. I can provide some information about reducing Employment Insurance.

 

To adjust the Employment Insurance rate, head to Run payroll, Click on the pencil icon at the end of the list for the Employee you would like to make the adjustments for. Scroll down until you see Employee and Employer taxes. This is where you will make the adjustments every time before running payroll. I can see that being able to have the feature to make the change once and not every time would be beneficial. I recommend leaving feedback by navigating to the Gear icon and selecting the Feedback option. These comments are viewed and considered by our developers as they create new feature for QuickBooks.

 

If you have any other questions, feel free to reach out here.

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northernplumbing
Level 2
‎June 23, 2022 05:56 PM

Employees & Payroll

Thank you! I will be running the first payroll online next week and will make sure to change. 

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zhen_tcsci
Level 1
‎January 26, 2023 05:37 PM

Employees & Payroll

HI Amanda,

 

Can we please get an update on when this feature will be added? It is very annoying to have to do this everytime, and double check everyone etc. This was a feature in QB Desktop. 

Please provide an development ticket number so we can track this. Thank you.

 

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northernplumbing
Level 2
‎February 13, 2023 12:01 PM

Employees & Payroll

Hi Amanda,

Is there any update on this feature? Please let me know. 

Anna

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smills2026
Level 1
‎January 08, 2026 07:01 PM

Employees & Payroll

Any update here? This is a silly omission not to allow users to bulk update. The reduced EI rate is often the PRIMARY EI rate if a company applies for it, so you could be talking about dozens and dozens of manual adjustments per pay run for a medium sized company.

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Janiqueca_T
QuickBooks Team
QuickBooks Team
‎January 08, 2026 08:06 PM

Employees & Payroll

Hello there, smills2026.

 

Thank you for sharing your concerns. I understand your need for a more streamlined solution to updating EI rates, especially when the reduced rate serves as the primary rate for many companies.

 

Currently, the only way to adjust EI rates is by going to Run Payroll, clicking the pencil icon next to each employee, and updating the Employee and Employer taxes before processing payroll. This process allows for adjustments.

 

You can share your feedback by navigating to the Gear icon and selecting Feedback. Our developers review and consider these suggestions when planning new features. We’ll keep the community informed as updates become available.

 

If you have any other questions or concerns, feel free to reply below.

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