Employees & Payroll

Hello kristenwhetham,

The year-to-date (YTD) information of your employees can affect their deduction for CPP and EI.

Let's make sure the figures are correct because if they're not, QuickBooks Online (QBO) automatically adjust the deductions. It might be the reason why it's not calculating enough amounts for CPP and EI.

Let me show you how:

1. Go to Employees on the left pane.
2. Click the name.
3. Scroll down to the bottom (7 section) and double-check the amounts and update if needed.
4. Click Done.

Reach out to me by leaving a comment if you need any assistance. I'm always ready to help. Have a good one.