Hi there AMP73,
Thank you for joining in on this thread. QuickBooks Online Payroll makes it easy to manage and pay your employees, but it's crucial that your employee's YTD information is correct. I'll explain how you can go about getting this information updated.
Step 7 of the Employee set-up, which allows you to enter YTD information, disappears after you run the first payroll for an employee. This explains why you aren't able to make changes to your employee's YTD data on your own. To make edits you'll need the assistance of one of our capable support agents. An agent can go over your options and provide you with the appropriate next steps to proceed with requesting edits to the YTD information that is on file for your employees.
Here's how you can reach out to our support team for help on this:
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET
Have a great week!
