Hi SimplySOS,
Welcome to the QuickBooks Community family! It’s great that you're taking advantage of the receipts feature to accurately manage your transactions. I know how an issue of having your receipt date format show up wrong can slow down your progress. Rest assured, I'll be happy to give you a hand with this.
Based on what you described, it sounds like the system read the captured receipt date as YY/MM/DD instead of DD/MM/YY and it's combining the day with the month. This might be as a result of a glitch in the system or a browser issue. Here're some troubleshooting steps to consider:
- If you're uploading the receipts from your computer or email, please clear your web browser cache and cookies.
- If you're using the mobile app, you can clear the app data depending on the type of device you're using:
For Android: From More Options ⋮, select Settings, then select Refresh Data, and then choose Yes.
For iOS: From the Menu ☰, tap All, select Help & Feedback, select Refresh Data, and then select Refresh. - Try logging into your QuickBooks Online account using a private window.
- Try clearing the app cache and reset the app data if you're using the QuickBooks Online app for Windows/Mac with this link.
Feel free to reach out if the issue persists after completing the troubleshooting steps. I'll be here to help.
