Install

Let's get this working for you, JAC126.

The message you're getting occurs when the file is read incorrectly on a Windows computer. To fix this, you'll need to update the QuickBooks Desktop software and you can only do that by logging in as the admin of the account.

Here's how:

1. Close all the programs then restart your computer.
2. Right-click QuickBooks Desktop icon.
3. Select Run as the Administrator.

Once done, you can manually update your QuickBooks Desktop to the latest release:

1. Go to the Help menu.
2. Select Update QuickBooks Desktop.
3. Click the Options tab.
4. Select Mark All and then click Save.
   
5. Go to the Update Now tab.
6. Select the Reset Update checkbox.
7. When you're ready, select Get Updates.
   

To give you more insight and a visual guide on how to update QuickBooks Desktop, please check out this article: Update QuickBooks Desktop to the latest release.

If you need other helpful articles in the future, you can always visit our site: Help articles for QuickBooks Desktop.

Feel free to drop a comment below if you have any other questions. I'm always happy to help. Have a good day.