Anonymous
Not applicable

Install

Has anyone been getting corresponding Application event log errors? We're seeing the optimizely script error on one workstation at one customer, and the event log shows a series of Event 4 errors:

  • 2 copies of: 
    An unexpected error has occured in "QuickBooks Desktop: Premier Retail Edition 2017":
    Got unexpected error 5 in call to NetShareGetInfo for path \\server\location
  • One copy of: 
    An unexpected error has occured in "QuickBooks":
    CLacerteTaxQueryLaunch::initLacerteList - m_LacerteInfo's CoCreateInstance FAILED and returned : -[removed]
  • And one copy of: 
    An unexpected error has occured in "QuickBooks Desktop: Premier Retail Edition 2017":
    Exception opening/reading company file during Syb 16 engine on Syb 17 company file check

Adding optimizely.com to trusted sites did not work, trying to avoid having to call in at all costs.