Hi there, VIkingT3ch.
Thank you for dropping by the Community. If the steps above provided by my colleague don't work, I would suggest reaching out to our support team, they can look into your account with you in a private 1-on-1 setting to help you determine exactly what's going on. To reach them, you can follow these steps:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk and then choose a way to connect.
Phone support may be limited due to volume. If you're on Mac, you can start a QuickBooks Desktop for Mac chat. While you're waiting to connect to our support team, you can check out this helpful article highlighting the set up process of multi-user networks in QuickBooks.
If you have any other questions, feel free to post here, thank you and I hope you have a nice day.
