fthorpe1
Level 1

Can't restore accountant's copy in QB pro plus 2022 desktop

I have just purchased QB Pro Plus 2022. A client has sent me their Accountant's Copy of their file and I need to restore their file. When I open the QB file it gives me the option to Open a Company File, Restore a backup copy or Restore a portable file. On prior QB versions, I could restore an accountant's copy, but it doesn't give me that option with this version. Can someone please help??? QB and Intuit have been less than helpful. I have spoken and chatted with 4 reps an no one understands what I need or will help me.

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