Thanks for sharing your experience in this threas, @YuliaPSI. I'm with you in fixing this issue, and ensure you can edit the texts with attached reports/invoices.
Since it works previously, we can run the Verify and Rebuild tool to identify common problems within your company file.
Here's how:
- Select File, then click Utilities.
- Select Verify Data.
- Once damage has been verified, you'll need to manually correct it by locating the error within the qbwin.log and search for a resolution at the QuickBooks Desktop Support site.
- If your error cannot be found, restore a recent backup.
- Choose File, then Restore and make sure that you do not overwrite your existing company file.
If the issue persists, I'd recommend contacting our Customer Care team to check the rootcause, and provide steps to fix this issue. They can also request to investigate this problem as necessary.
For future reference, please check out these articles to guide you in customizng email templates in QuickBooks:
Know that I'm always here to guide you should you need more assistance in updating the attached email invoice/report. Take care!
