Level 1

Migrator Tool not working

Error using migrator tool, 

I follow the steps to move to USB Flash drive, Insert USB Flash drive in new PC
Enter 1 time pw and get error message "something's not right - try again later"
I have confirmed new PC has internet connection, followed all steps listed.

Tried deleting USB files and retry process - same result

Using QB Desktop Pro 2018,  any help is appreciated!