Hello,
My client had Quickbooks Desktop Pro and recently switched to Quickbooks Online plus. After uploading the initial desktop back-up file, it was discovered that the incorrect desktop back-up file was uploaded into the new Quickbooks Online Plus account. No other data back-up file is available
We were working with the Quickbooks online team to get access back for Quickbooks Desktop 2023.
It was our understanding that the client had read-only access for its Quickbooks Desktop 2023 Pro Plus subscription for one year (therefore, the client did not renew their Quickbooks Desktop subscription), but that is not the case. We were told that we could download a 2024 Quickbooks Desktop Enterprise trial file to reaccess the Quickbooks Desktop 2023 data. However, we keep receiving messages that this file need to be installed by the administrator (whem we are logged into the administrator's account).
If we were to pay for a month-to-month subscription to reactivate the desktop account, would we be able to access our data and migrate the correct data file over to our Quickbooks online account?
Appreciate any information or suggestions that folks can share.
Thank you very much
