Thanks for following the steps shared by my peer, @gurjinder-ttp. It could be that your cache and cookies stored a lot of temporary files. It can cause some odd errors and may affect QuickBooks' performance.
We can use an incognito or a private browser to confirm browser-related issues by using these keyboard shortcut keys below:
- Mozilla Firefox: Press CTRL + Shift + P
- Internet Explorer: Press CTRL + Shift + P
- Safari: Press Command + Shift + N
- Google Chrome: Press CTRL + Shift +
Sign in to your QuickBooks Online account and follow the same steps shared by Jen_D.
If you can switch from Accrual to Cash in the report successfully, go back to your regular browser and start clearing its cache. Here's the link that can guide you in this process: Clear cache and cookies to fix issues when using QuickBooks Online.
Otherwise, use another supported, up-to-date browser.
See this article for further information to get helpful hints on customising your reports in QuickBooks Online.
We always have your back if you need anything else in running your reports in QBO. Take care!
