Hi Jack912,
Thank you for reaching out to the Community! You'd want to make sure that you're accessing the correct paid subscription. Let's first try accessing your account using a regular browser. Also, you can try using your full email address as the username.
- Open your web browser.
- Visit this link: https://au.selfemployed.intuit.com/login.
- Type in your username and password.
If you're able to login to the correct account, let's take note the exact username and password you've used. Then, let's login to the mobile app using the same login credentials.
In any case you encounter the same error on when logging into a web browser, I would recommend to contact our support team to further check on your account.
Feel free to post again if you need any help. Have a great day!
