I have ways on how to get rid of the error for you to seamlessly input the HSN code, @JMD123.
First, let's make sure to enter the correct code. HSN is an internal system of naming goods and is 8 digits long. However, a good can be widely identified by the use of at least 2 digits. Depending on the turnover, a business may be required to quote a 2-digit, 4, or 8 HSN.
After adding the exact code but you still get the same error, we can perform some troubleshooting steps to fix this. Let's start by accessing your account using a private browser. There are times that the browser is full of frequently accessed page resources, thus causing some errors and/or unusual responses. You can use either of these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, go back to your regular browser to clear the cache to prevent any unexpected behavior. Also, you can use other compatible browsers in QBO.
If the issue persists after taking the above steps, I recommend contacting our support team. This way they can further investigate and provide alternatives to fix this.
I'm also adding this link to help you import products and services in QuickBooks Online. It includes steps on how to format your spreadsheet in Excel or Google Sheets and import it directly into QuickBooks.
Keep in touch if you have additional concerns with adding HSN codes to your products in QuickBooks Online. I'm always around to help you. Stay safe.
