Hello there, @Reed6193.
In QuickBooks Desktop (QBDT), the primary admin can invite you to be a primary user in the account. However, if the current primary contact is no longer associated with the company, you can send a request to our team to change it.
You can also contact us so we can assist you in changing the primary user. I'll guide you how.
- Click on the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
- In the Have a Question window, scroll down to choose the Contact us link.
- This will display the Contact Us screen.
- Go to the Tell us more about your question section to enter the issue or topic in the field box.
- Press the Search button to display the Get Phone Number or Start a Message button.
Let me know if you have any other issues with QuickBooks. I'm always here to help. Wishing you and your business continued success.
