Hi, unfortunately, the information provided is not "helpful" as it does not offer any advice beyond that already available on the forum which as I mentioned has already been tried. I guess my message was not read properly. You are recommended actions already undertaken and proven not to resolve the issue/s.
Rote replies do not help anyone, they tend to annoy customers as the crux of the issue and message is being ignored. No-one likes being ignored. It took a bit of effort to write the original message but I think this was not balanced with effort on behalf of Intuit to read the message properly and to provide useful advice.
