This doesn't explain why "By design, QuickBooks Online cannot locate possible matches if the downloaded payment is higher than the payment recorded in QuickBooks Online."
Is there a genuine reason why? Esp when I can match an invoice that is higher and in both cases then resolve it. I would understand if there was no ability to resolve it, but since there is what is the reasoning of not allowing you to match a higher payment. As there is a legitimate reason I would want to match it and resolve it with a fee expense as that is what has occurred.
Sandra
