Thank you for getting back to us, @Alpinegroundsco. I appreciate you for letting us know that you're one of the affected users about your customers receiving emails in QuickBooks Online (QBO).
I can see how this issue has inconvenienced you in managing your business transactions. With this, I would encourage you to reach out to our QuickBooks Online Support Team. This way, they can check your account and perform a further investigation to fix the problem.
- Click on the Help (?) icon.
- Select Assistant and enter Contact support in the chat field, and then click the Send icon.
- You'll be asked about your concern, and you'll need to enter and send it.
- If you can't see any related topics to your issue on what they shared, select No, get me a human.
- Then, click Contact Us.
- Choose either Callback or Chat.
To check the availability of our live experts, please visit this article: QuickBooks Online support hours.
I've also included an article in case your customers aren't receiving your emails: 3 solutions for when customers aren't receiving your emails.
If you want to email and customize the sales form, feel free to check out this article for the detailed steps and information: Email and customize the sales form.
Suppose you need further assistance with managing emails. , feel free to click the REPLY button below. I'm more than willing to assist you again in improving your experience here in QuickBooks. You have a good one.
