I appreciate the efforts you've made to resolve the problem, Sammy. It looks like this requires a closer look. Therefore, let's report this to our Live Support team for an immediate solution.
Our phone support team is prepared to handle these types of situations. They have specialized tools to screen-share with you and investigate in real time. Additionally, you can share your experiences, including any videos you've created, with the phone support team.
Here's how you can connect with the Live Support team through the QBO mobile app (iOS):
- Sign in to the QBO mobile app.
- Click on the Menu button in the lower right corner of the screen.
- Click All tab, then scroll down in the Attachments section.
- Select Help and choose how to connect with the team.
- Select Articles and Support, then click Contact Us.
- Select the specific concern you want to talk with or click Ask about something else.
- You can enter your concern in the box field, then click Continue.
- Select Callback, to reserve a spot and let the available expert call you back.
To find out their hours of availability or to connect with them via a web browser, please refer to the attached article. The support hours mentioned here also apply to the QuickBooks mobile application: Get help with QuickBooks products and services.
While working on a fix, I recommend using a web browser to access your QBO account. This method will allow you to seamlessly generate and send invoices directly through the online platform, ensuring billing processes continue without interruption.
The attached resource provides a detailed guide on how to efficiently understand the statuses of your invoices to keep track of them: Track the status of invoices in the QBO mobile app.
We're ensuring that every issue is being addressed effectively in order to achieve resolutions. Keep in touch with the Community if there's anything we can assist you with. We'll be right here to provide any kind of assistance.
