It's nice to see you here in the Community.
Let me walk you through some troubleshooting steps so you can get back to invoicing your customers.
Let's start with closing the app completely and restarting it. Then, power down and restart your device. If the issue persists, follow the steps below to clear the app data.
- Open your device settings.
- Look for Apps or Applications. Please take note that this may vary by device.
- Find and select the QuickBooks app from the list.
- Tap on Storage.
- Press Clear Data.
Once done, open the app and copy an invoice again. If you're still encountering issues, I recommend uninstalling and reinstalling the app. Let's also rule out any cache-related problems by clearing the app's cache files from your device.
If you're an Android user, here are some quick steps:
- Select the menu at the top right and choose Settings.
- Press Refresh Data and choose Yes.
On the other hand, follow these steps if you're using an iOS device:
- Select the menu at the top right and then choose Help & Feedback.
- Click Refresh Data and Refresh.
I'll leave this resource for more info on resolving common issues in the app: Fix common errors in the QuickBooks Online mobile app.
You might want to personalize your sales forms so they show specific info. Here's an article to guide you through the process: Customise invoices, quotes, and sales receipts in QuickBooks Online.
If you have any other concerns regarding invoicing in the mobile app, please feel free to let me know. I'm here to assist you in any way I can.
