Other Questions
I appreciate you for getting back, Alan. I'm here to share with you some additional information on how to track your customer refund in QuickBooks Online (QBO).
Once a customer cancelled their order and had made a payment to a transaction, you must enter the payment so the invoice won't show as overdue. Then, record a refund or a check to your customer.
- Go to the +New icon, then select Cheque.
- Select the customer's name under Payee, then the bank account where you deposited the payment under the Bank Account drop-down.
- Fill in the necessary information, then pick an expense account to track the refund under the Category column. If you want this to apply the amount to the customer's future invoices, use Accounts Receivable under Category.
- Enter the amount, then save the transaction.
Otherwise, you can issue a refund from the +New icon.
To learn more about returning customers' money or issuing a refund, open this link: Record a customer refund in QuickBooks Online.
Once settled, you're now ready to process your other customer entries in QBO. You may review the resources from here as your reference: Topics about your company's income and customers.
If you have any other follow-up questions about your refund transaction, let me know by adding a comment. I'm always here to help! Have a good one!
