Hi AngBC,

It's nice to see you in Community.  Welcome!  Connecting your bank and credit card accounts to QuickBooks Online is a dynamic way to upload your transactions effortlessly.  I'd be glad to assist!

First and foremost, let's direct you to your company ID number.  However, this isn't what's required when linking your bank and credit card accounts to QuickBooks Online.

Follow these steps to locate your Company ID:

1. Click on your Settings ⚙ in the top right of your QuickBooks Online account

2. Select Billing and Subscription from the left menu

3. Your Company ID is located at the top of this page.

When it comes to connecting your accounts, you'll enter the exact credentials you use when logging into your banks website.  Here's a detailed guide for your reference.

Should you require additional assistance, please don't hesitate to contact us.  It would be a pleasure to work with you directly and assist you with successfully connecting your accounts to QuickBooks Online without delay!

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
You can also check the Get help with QuickBooks products and services article for the support hours.
 

If you have any other questions, please feel free to reach out again.  We're always happy to help!

To clarify, on the credentials page for BMO, the required fields are Customer ID, User ID and Password. See attached picture. The instructions in the link only talk about User ID and Password. What is the Customer ID?

Thank you

Hi AngBC,

Thanks for getting back to us here.  The Customer ID is your associated bank card number, usually the same as your User ID, unless you've created a User Name.  Complete the set up by entering your password and hit Continue.  That should do it!

I have tried that a few times, making sure not to input info incorrectly, but it does not work.

Hi AngBC,

This is not the outcome we'd expect and your banking is a vital part of your business.  I encourage you to contact us outside of Community.  Our Customer Care team will work with you in real time and ensure you're able to connect your accounts to QuickBooks Online without further delay!

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
You can also check the Get help with QuickBooks products and services article for the support hours.

We look forward to hearing from you!
 

Thank you for your response! I didn't realize there were multiple BMO options to choose from. So it is working now! Thanks again! 

We've had the same issue for 2 weeks - here's what worked for us finally:

1. search for BMO in the search field at the top (don't just use the BMO option included in the default list). 

2. Try ALL the different BMO log in options. Yes, even the ones that clearly don't apply to you. In our case we have a BMO Business Credit card only (no debit card, no 'Client ID', no personal accounts) The log in that finally worked was the 'BMO Personal' - makes no sense, but I don't care. It re-established the connection.

best of luck if you're also struggling with this mess.