Hi JKMatsko,

Welcome to the Community. It's essential to generate your T4 summary to track your payroll information. QuickBooks Desktop is a flexible program that simplifies the way you manage your books. I'd be glad to help to point you in the right direction to get the support you need.

I encourage you to reach out to our customer support team. They'll be able to take a closer look at your account regarding the T4 summary and the totals in box 14. You can review this article to reach out to our support team.

Let me know if you have questions, I'll be happy to help.

Hi,

I'm having the same issue with the T4 Summary not corresponding with the payroll summary for the same time frame, only it's not adding up the Employer portion of the CPP and EI correctly.  I went through all the T4's and am convinced the payroll summary is correct and the individual T4's are correct.  It's t T4 Summary that is off for some reason.  I called QB and was told there are a few people contacting them with the same issue.  They said they will get back to me when they figure out what is going on.  Meanwhile, I tried rebuilding my data and that didn't do anything.  So, then I opened the _T4Slips.xml file that QB creates to send to CRA and I found that this file is showing the correct amounts.   So, I submitted it to the CRA and am hoping QB comes up with a solution for their T4 Summary issues.

Hi rkkt, 

It's important that everything on your T4 summary is just right. This information is taken directly from the data in your QuickBooks account, so the best way to get this fixed is to contact us directly so we can take a look at your account and investigate with our engineers. Here is how you can reach us:

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: In QuickBooks, click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET

If you have any other questions, don't hesitate to reach out.

I talked to QB yesterday.  They are working on it.  I've found a work around for now.  I'm sure your engineers will start working on this issue soon.  

I have the same issue. I talked to the team that they do the edits and they gave me a ticket. The process is getting an email from QBO care with a ticket number, a link to upload fill document xls with the corrections you want and  pin to log in that page. So far nothing changed on my payroll tax filing T4, and I haven't heard back from them. It has been three weeks, and the T4 is due soon! This is the second time that a ticket has not been resolved.

Okay what I figured out was this: when QB links you into the CRA Site you have the option of Web Forms or Internet Filing. Web Forms would not work for me no matter what I tried so I figure what the heck, so I clicked on Internet Filing. Worked like a charm. You fill out the info it asks for and then you upload your T42024.xml file that was generated, submit and you get a confirmation receipt. Try it. Hopefully it works for you as well.