Hi @rajan1,

I'm sorry to hear that you are facing some problems with QuickBooks Online Payroll. To ensure your app or browser is running the program as designed, I recommend following the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online

In case the issue persists, I encourage you to reach out to our tech support team for us to investigate this further. I'm confident we'll be able to get to the bottom of this, so you can successfully submit your payroll. Here's how to get in touch

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

Have a great day!

Hi 

I tried all that . Seems like there was a QuickBooks back end issue that was resolved this morning.

I am looking to understand the root cause and what is being done to prevent it from happening again,

Rajan

Hi rajan1,

I'm glad to hear that the issue was resolved by this morning. There are issues with the software from time to time that happen for a variety of reasons. Our teams work to tackle these as quickly as possible and regularly explore measures to prevent them from happening again. Knowing more about what issue you were running into will help with determining what we can share with you about that.

I want to assure you that we take accessing the program and its features seriously as we know that business owners and bookkeepers have a lot on their plate and rely on QuickBooks to make things easier. I encourage you to reach out using one of the options that carolineambrozio shared so that we can discuss this with you in more detail and check things on our end to see if there are any details we can share.