Thanks for laying out the details of your concern and attaching a screenshot as well, @NICHOLARS. Let me share some troubleshooting steps to fix the issue when printing the invoice template in QuickBooks Desktop (QBDT).
The first thing you'll need to do is to ensure that your QBDT is updated to the latest release. This way, you'll have the most recent features and fix it.
I checked if there was an ongoing issue with this, but there isn't currently one. To isolate this, let's run the Verify and Rebuild data tools in QBDT. This resolves the most commonly known data issues within your company file.
Here’s how:
- Go to Window, then Close All.
- From the File menu, click Utilities.
- Select Rebuild Data.
- Follow the on-screen instructions to back up your data.
- When the tool finishes, select OK.
- Go to the File menu, then click Utilities.
- Click Verify Data, then select Rebuild Now once QuickBooks finds an issue with your company file.
If the issue persists, I recommend contacting our Technical Support team. This way, they have the tools to help you find the root cause of your concern and fix it.
In addition, you can try to recreate the template to resolve the error your client is having. Feel free to check out this article for more information: Fix common issues when you use and customize templates.
Kindly update me on how things go, @NICHOLARS. I want to make sure your concern is fully addressed, and I'm here to provide further assistance. Take care!
