SEdmunds
Level 5

Other Questions

I've just received this notification of downtime due to maintenance from Gocardless:

 

"Hi there,
Due to unforeseen circumstances occurring during the maintenance of the GoCardless systems on 16/07/2022 at 13:00, we must perform additional maintenance on our systems. During this previous maintenance window, all systems remained fully operational and no downtime was experienced, but an outage would be expected for this follow-up window.


The essential maintenance will now go ahead on 23/07/2022 at 13:00 BST (12:00 UTC) lasting up to 60 minutes. This maintenance ensures the continued reliability of our service.


During this time, the GoCardless API, dashboard and hosted payment pages will be unavailable. Payments and new mandates cannot be created. Processing of payments already scheduled will be unaffected.


To minimise the impact on your operations we have scheduled the maintenance window over the weekend, outside of scheduled payment runs, and have ensured the maintenance window is as short as possible.
For API users who make use of idempotency keys we recommend configuring your integration to retry failed requests automatically until the request succeeds. If your integration does not make use of idempotency keys, we suggest confirming the failed requests after the maintenance window is ended, and then retrying.


We apologise for any inconvenience,
The GoCardless Team"