Ashleigh1
Thank you for your "standard" reply, virtually what I said in my message above
"We are very sorry you are having this issue, but it is a known issue and will get looked at"
This really is totally unacceptable.
Everyone using Quickbooks is a paying customer, not getting the service that we signed up for.
Will we be getting refunds for all the hours that we are wasting manually setting up direct debits.
You have customers as above who are having to go through 1000's of invoices.
I'm sure you can work out how long that takes.
How can it take months to add back in a feature that was working well, which your developers decided to remove. If I ran my business with that sort of delay, I would be out of business.
You need to stop fobbing us all off with excuses, saying that it will be looked at "sometime in the future"
We all want a definite date in the NEAR future when this issue will be fixed.
Not another 6 months or more.
I spent some of my valuable time to test your theories when I knew all the time that it is a problem with your site.
So how about spending some of your time to get this problem fixed instead of trying to blame everyones computers as being the issue !!
I look forward to your prompt response.
