It's great to see that using the mobile app brings you the convenience and easy access you seek, Lou111. Since you've already performed all the necessary troubleshooting steps, let's direct you to our live support.
As I've checked our system, I found an ongoing investigation regarding the inability to create an expense from the receipt. With this, I recommend contacting our care support. This way, they can add you as one of the affected users. Afterward, you'll receive an email update regarding the status of this investigation.
Here's how to connect with them:
- In your QBO account, select Help (?).
- Choose the Search tab. You can also directly select Contact Us.
- At the bottom of your screen, click Contact Us.
- Type your concern. Then click Continue.
- You can Callback, Appointment, or Chat to connect with us.
- Kindly fill out the provided fields, such as your First name, Last name, Email address, and Phone number.
- Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat.
As a workaround, it's best to open a web browser and then open your QuickBooks Online (QBO) account. From there, you can create an expense from your receipt snap.
To know the available hours of our support, you can access this article: QuickBooks Online Support.
You can still ask us or share some updates anytime you have further information after contacting one of our support. Rest assured that we're still around to hear you out.
