Thanks for bringing up your concern about missing invoice reminder templates, accountsassistan. I reviewed our records but could not find any updates that would cause the reminder templates to disappear.
Allow me to outline a set of troubleshooting procedures to address browser-related and technical errors that can hide features or cause QuickBooks Online to not function properly.
Start by adding Intuit as a trusted site. Then, use the most up-to-date versions of these supported browsers when logging into QuickBooks Online:
Additional options that can resolve browser-related issues are also laid out in these articles:
After that, log back in and check if you can already see the invoice reminder templates.
Please know that you can always turn to the Community forum for support. Whether you have questions about invoicing, creating templates, or any other bookkeeping tasks, we're ready to answer your questions whenever you need help.
