Hello Jaygee11,
What version are you trying to update to in desktop?
Can you press F2 in the product it should tell you the what release are on and if you could let us know thanks.
This link below will help you as well.
http://globalsmallbusiness.intuit.com/downloads/UK/QuickBooks/2010/dls/R5/Update190r5_1213193_en_STD...
