It seems this is quite an odd behavior while you're doing the right thing. Let's perform an update to make sure this fixes the issue, gerdgoebel.
Sometimes, you may experience a different kind of behavior in QuickBooks Desktop. You'll want to update QuickBooks to the latest release to resolve this. Then, reconfigure your email address.
- From the Edit menu, choose Preferences and select Send Forms.
- Under the My Preferences tab, tick the Web mail radio button and click Add.
- Fill out the Add Email Info screen and click OK.
- Click OK to save the Preference.
If you're referring to QuickBook's E-mail, you'll have to go to the Company Information page and update the information from there. Here's how:
- Go to Company at the top menu bar, then select My Company.
- Click on the Pencil icon, then choose Contact Information on the left panel.
- Go to the E-mail section, then enter the new address.
- Click on OK.
However, if it's still showing an incorrect email address, just let me know so we can take a look at it again. Also, a screenshot is much more appreciated since I couldn't open the one that you just attached earlier. Furthermore, learn how to update your email address so you can retrieve your login credentials. Go through this article for more details: Update The Email Address You Use For QuickBooks Desktop.
Drop a comment below if you have any concerns about your email address. Remember, we're here to help you all the time. Stay safe!
