Initial purchase was downloaded. Then a new version was purchased from BestBuy. I'm working on this for my customer. They had Quickbooks tech on remotely and they couldn't figure this out. We're trying to upgrade 2019 to 2022, before 2019 loses support. But even though the install of 2022 looks good and complete, it never opens. We activate at initial install and all looks good. But when we open qbdata it prompts to activate again and just loops into that. They've turned to me for resolution, but I'm getting no where. Am running anti-virus scans right now, ran sfc which found the normal corruptions. I have remote access and can let anyone in the assist. We're Eastern Standard Time. Their office is closed right now while I work on this. Spent an hour + today on this while taking time from the user.
Thanks
~Betsy
