Thank you for joining the thread, @TMAAC.
Let’s sort out your concern with voiding invoices in QuickBooks Online (QBO).
Upon replicating here, the option to void a paid invoice is available. Thus, I suggest you perform some troubleshooting steps to fix the issue. These issues can sometimes be caused by the browser’s overtime collection of data from frequent page visits.
Here are the keyboard shortcuts to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift +N
If it works, kindly proceed with clearing your cache. This helps improve the performance of the application. Then, if the issue persists, you can refer to this article for other supported browsers while using QBO.
Moreover, I included this article to give you a glance at the status of your sales transactions in QuickBooks Online: View sales transactions
If you need further assistance with your sales transactions, you can always drop by and post them here. Have a good one!
