Hi there, @adjWWPC.
I want to ensure this matter is addressed timely so your customer are able to receive invoices in QuickBooks Online.
Currently, we have an ongoing issue where customers, like you, have been having problems with invoices not being received by customers after sending them. Rest assured our engineering team is aware and they've been all hands on deck working to fix this as soon as possible.
While we are unable to provide the exact turnaround time as to when such a problem is fixed, let's consider saving the invoices in question as PDF files and manually sending them using your personal email address outside of QuickBooks.
However, I assure you that all the updates will be sent via the email address we have on file. Therefore, I recommend contacting our Customer Care Support so you'll be added to the list of affected users. To do so:
- Go to Help.
- Select Search.
- Click Contact Us.
- Enter Invoices sent to customers not being received in the What can we help you with? text area.
- Select Continue.
- Click Start a chat or Have us call you to connect with our team online.
For now, I'm including this reference so you're able to use all the features and functions of QuickBooks: Help Articles in QuickBooks Online. You're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.
We appreciate your patience as we're working on this matter. Please let me know in the comments below if you have any other questions aside from working with your invoices and sales transactions in QuickBooks. I'll be here to lend a helping hand.
