I've got you covered, Cheryls Dolls.
There are several fixes you can perform if you're unable to log in to your account. The troubleshooting steps will depend on the issue, but rest assured, I'm here to help you get back up and running.
If you've been locked out of your account and received the following message: Too many invalid attempts, account is locked out for 15 minutes, let's try logging in again with a phone number, email, or user ID after 15 minutes.
In the event that you forget your sign-in information, enter the email address associated with your QuickBooks account. Intuit will send a one-time code to that email to access your account. Otherwise, enter your phone number, and we'll send you a one-time code via text.
If you still wish to get in touch with our QuickBooks Online (QBO) Care Team, click here to get the support information. For additional resources, check out this article: Get help if you can't sign in to your QuickBooks Online account. It includes solutions on how to fix when you're having trouble logging in to QBO.
If you encounter a specific error, this reference will walk you through the entire process of resolving common sign-in errors. You can also bookmark the link to our self-help guide for future reference. It covers topics like account management, payroll processing, cash flow management, and other accounting-related activities.
Feel free to visit the Community again if you have additional questions about accessing your account or other product concerns. I'll get back to help you the best that I can. Have a good one.
