Thanks for getting back to the thread, Manizha. I understand the importance of resolving this matter. Let me help you.
Since the troubleshooting process provided by my colleague above didn't work out, I'd suggest reaching out to our Technical Support Team. They have the tools to pull up your account and guide you further through this process. You can also request a screen-sharing session so they can look into your account and figure out what's wrong.
Here's how:
- Click Help at the top menu bar, then select QuickBooks Desktop Help.
- Select Contact us and then enter that you get Reminder prompts and Continue.
- Then choose either to Message an Agent or Talk to a Specialist.
Please check out this article for QuickBooks support hours: Contact QuickBooks Desktop Support.
Please tap the Reply button if you need further assistance. I'll get back to you as soon as possible. Take care!
