Thanks for coming back and clarifying your concern, @Tami Hubbard.
Let's perform some troubleshooting steps so you can create an invoice for your billable expenses.
One of the possible reasons you aren't seeing the invoice from the + New button is that the browser you're using had a data issue. To verify, let's log in to your QuickBooks Online (QBO) account using a private browser. To do so, you can press this shortcut key on your keyboard:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Once logged in, go back and create an invoice again to double-check. If this works, they need to clear the browser's cache so the system can start fresh. If they get the same result while using a private browser, I recommend switching to a different one.
You may also want to view the status of your sales transactions in QuickBooks. You can go to the Sales menu and select All Sales.
Come back to this post and let me know how to troubleshooting goes, @Tami Hubbard. I want to make sure you're taken care of.
